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FAQ (Frequently Asked Questions)

Who are you and where are you located?

We are a Korean and American couple currently based in Incheon, South Korea. We started making graphics about Korea and learning Korean about 4 years ago. After many requests, we opened our own online shop to sell products related to our website. 

I didn't receive my ebook in my email? What happened?

Sometimes the link for your ebook may be in your spam folder so check that first. Other times, glitches happen in the system and you may not receive it. Just send us an email at domandhyo at gmail dot com and we will send you a link directly to your purchased ebook.

My ebook download speed is slow. What is going on?

This rarely happens, but download speeds may slow down at certain times. If it is too slow, send us an email, and we will send you another link to your ebook.

 Pricing & Payment. What are my options?

We use two methods to allow you to purchase products. You can purchase through your Paypal account, or you can use a credit/debit card through Shopify's secure payment system. We accept all major credit cards. 

Licensing

If you would like to use our designs for an ad campaign, sell them in your store, etc, please contact us at domandhyo@gmail.com for more info.

All good? Great! Thanks for supporting Dom & Hyo and we hope to continue bringing you great content.

If you have any other questions regarding the things listed above or other questions, please don't hesitate to contact us.