FAQ (Frequently Asked Questions)

Who are you and where are you located?

We are a Korean and American couple currently based in Incheon, South Korea. We started making graphics about Korea and learning Korean about 6 years ago. Since we've started our blog in 2013, we've had over 3 million people visit and learn Korean with our illustrations.

Do you sell physical posters?

We don't at the moment due to how high the shipping costs of posters is to most countries outside of Korea. For now, digital has been best as it saves you time and money.

I didn't receive my ebook in my email. What happened?

Sometimes the link for your ebook may be in your spam folder so check that first. If it is not found there, just use our contact form here and we will send you a link directly to your purchased ebook.

My ebook download speed is slow. What is going on?

This rarely happens, but download speeds may slow due to high traffic on your network. Different countries also have different internet speeds. If it is too slow, send us an email, and we will send you another link to your digital download.

Pricing & Payment. What are my options?

We use several payment methods for purchases. For a speedy express checkout, you can use your Paypal, Google Pay, Amazon Pay, Apple Pay, or Shop Pay account. If you don't have any of these, you can use major credit cards like Visa, Mastercard, AMEX, and Discover. We also accept Venmo. 

Licensing

If you would like to use our designs for a specific purpose, please contact us at domandhyo@gmail.com for more info.

All good? Great! Thanks for supporting Dom & Hyo and we hope you have fun learning Korean!

If you have any other questions, please don't hesitate to contact us.