FAQ (Frequently Asked Questions)
Who are you and where are you located?
We are a Korean and American couple currently based in Incheon, South Korea. We started making graphics about Korea and learning Korean about 6 years ago. Since we've started our blog in 2013, we've had over 3 million people visit and learn Korean with our illustrations.
How do I get my ebooks and other digital downloads?
Once you make a purchase for an order, download links will be immediately sent either with your confirmation e-mail, or in another separate e-mail for you to download.
I didn't get the links to my ebook downloads. What happened?
Sometimes e-mails may get sent to the spam folder by mistake. If you've checked all of your e-mail folders and the links still aren't there, then simply send us an e-mail at domhyo at domandhyo.com, and we will send you the links manually.
My download speed is slow. What should I do?
Unfortunately internet speeds vary across the world. We separated the larger digital downloads into different files for easier downloading. If you are still having trouble with download speeds, message us, and we will send you an alternate link to see if that's faster.
Can I receive updates to ebooks and digital downloads I've purchased?
Yes. Whenever we make a major edit to an ebook (corrections, additional info, etc.), then you will be sent a new link in your e-mail for the updated content.
How long will it take for my poster to arrive?
For posters shipped from our partners in California and Europe, these are the usual shipping times (please keep in mind that Covid may make things a bit slower than normal):
USA: 3-6 business days
Canada: 5-10 business days
Europe: 3-6 business days
Rest of the World: 2-4 weeks or more
Pricing & Payment. What are my options?
We use several payment methods for purchases. For a speedy express checkout, you can use your Paypal, Google Pay, Amazon Pay, Apple Pay, or Shop Pay account.
If you don't have any of these, you can use major credit cards like Visa, Mastercard, AMEX, and Discover with Shopify Payments. We also accept Venmo.
If you would like to use our designs for a specific purpose, please contact us at domhyo at domandhyo.com for more info.
All good? Great! Thanks for supporting Dom & Hyo and we hope you have fun learning Korean!
If you have any other questions, please don't hesitate to contact us.