FAQ (Frequently Asked Questions)
Who are you and where are you located?
We are a Korean and American couple currently based in Incheon, South Korea. We started making graphics about Korea and learning Korean about 4 years ago. After many requests, we opened our own online shop to sell products related to our website.
Do you ship worldwide?
Yes we do ship worldwide. However certain countries such as in Southeast Asia, Africa, and South America will take a bit longer than other regions. This only applies to products like posters, t-shirts, postcards, and stickers. Ebooks are delivered immediately after purchasing to your email. Click here for more on shipping and refunds.
How are your products shipped?
We use two methods of shipping. For certain posters, we ship directly from Korea ourselves using the Korea Post regular mail delivery. This is cheaper and allows us to keep shipping prices cheap.
We also use a drop shipping company called The Printful for T-shirts and some other posters. This means we send them an order, and they print and ship it to you instead of us. This also allows us to keep prices lower for you and can be more convenient for those the live in the Americas.
I didn't receive my ebook in my email? What happened?
Sometimes the link for your ebook may be in your spam folder so check that first. Other times, glitches happen in the system and you may not receive it. Just send us an email at detmi7mile @ gmail.com and we will send you a link directly to your purchased ebook.
My ebook download speed is slow. What is going on?
This happens rarely, but download speeds may slow down at certain times. If it is too slow, send us an email, and we will send you another link to your ebook.
Pricing & Payment. What are my options?
We use two methods to allow you to purchase products. You can purchase through your Paypal account, or you can use a credit/debit card through Shopify payments. We accept all major credit cards. For those in Korea, bank deposits are also possible! Just shoot us an email using the address below.
If you would like to use our designs for an ad campaign, sell them in your store, etc, please contact us at firstname.lastname@example.org for more info.
All good? Great! Thanks for supporting Dom & Hyo and we hope to continue bringing you great content.
If you have any other questions regarding the things listed above, please don't hesitate to contact us!