Shipping & Returns

SHIPPING INFORMATION (These do not apply to ebooks or instant access digital downloads)

 

SHIPPING RATES 

USA

Flat Rate: $6.95

Priority Express: $10.95

Canada

Flat Rate: $7.00

Priority Express: $11.50

South Korea

Flat Rate: $8.00

Priority Express: $14.95

 SHIPPING TIMES

For products shipped from our partner in California, these are the usual shipping times:

USA: 3-6 business days

Canada: 5-10 business days

Rest of the World: Normally 10-20 business days (no tracking)

For posters shipped from us here in Korea, international shipping times can take anywhere from 2 - 4 weeks due to the prohibitive nature of sending items through express (very expensive). If you have not gotten your shipment within 4 weeks, just send us a quick email. If you live in Korea, posters should arrive within one week.

FOR SHIPPING OUTSIDE OF THE USA, KOREA, AND CANADA

Some countries may require you to pay customs fees. We are not responsible for these fees.

COUNTRIES WHICH MAY HAVE PROBLEMS

Some countries consistently have problems with delivery and may have longer delivery times. If you reside in SE Asia, Russia, South America, India, or Africa, you may encounter such problems. 

RETURNS/REFUNDS

For physical products

We will issue refunds for customers who aren't completely satisfied with our products, but we require that you ship the product back to us before we will process the refund, less the shipping. Please include the original invoice or order number.

1. Email us at detmi7mile@gmail.com and tell us the problem.

2. We will give you info and instructions for your refund.

No refunds after 30 days

For digital products

Refunds are not offered for digital downloads/ebooks except for the Vocabulary Builder Course. Refunds for this course may be requested after 3 weeks of course material and will be refunded within 24 hours of the refund request.