Shipping & Returns
SHIPPING INFORMATION (These do not apply to ebooks or instant access digital downloads)
Flat Rate: $6.95
Priority Express: $10.95
Flat Rate: $7.00
Priority Express: $11.50
Flat Rate: $8.00
Priority Express: $14.95
For products shipped from our partner in California, these are the usual shipping times:
USA: 3-6 business days
Canada: 5-10 business days
Rest of the World: Normally 10-20 business days (no tracking)
For posters shipped from us here in Korea, international shipping times can take anywhere from 2 - 4 weeks due to the prohibitive nature of sending items through express (very expensive). If you have not gotten your shipment within 4 weeks, just send us a quick email. If you live in Korea, posters should arrive within one week.
FOR SHIPPING OUTSIDE OF THE USA, KOREA, AND CANADA
Some countries may require you to pay customs fees. We are not responsible for these fees.
COUNTRIES WHICH MAY HAVE PROBLEMS
Some countries consistently have problems with delivery and may have longer delivery times. If you reside in SE Asia, Russia, South America, India, or Africa, you may encounter such problems.
For physical products
We will issue refunds for customers who aren't completely satisfied with our products, but we require that you ship the product back to us before we will process the refund, less the shipping. Please include the original invoice or order number.
1. Email us at email@example.com and tell us the problem.
2. We will give you info and instructions for your refund.
No refunds after 30 days
For digital products
Refunds are not offered for digital downloads/ebooks except for the Vocabulary Builder Course. Refunds for this course may be requested after 3 weeks of course material and will be refunded within 24 hours of the refund request.