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Shipping & Returns

SHIPPING INFORMATION (These do not apply to ebooks or instant access digital downloads)

SHIPPING TIMES FOR POSTERS

For products shipped from our partner in California, these are the usual shipping times:

USA: 3-6 business days

Canada: 5-10 business days

Europe: 3-6 business days

Rest of the World: 2-4 weeks or more

FOR SHIPPING OUTSIDE OF THE USA, EUROPE, AND CANADA

Some countries may require you to pay customs fees. We are not responsible for these fees.

COUNTRIES WHICH MAY HAVE PROBLEMS

Some countries consistently have problems with delivery and may have longer delivery times and may not be delivered at all.

If you reside in SE Asia, Russia, South America, India, or Africa, you may encounter such problems. If you live in these areas and would like a print of an infographic, we would recommend buying the digital version and printing it yourself or at a local print shop.

 

For digital products

Refunds are not offered for digital downloads/ebooks except for the Vocabulary Builder Course. Refunds for this course may be requested after 3 weeks of course material and will be refunded within 24 hours of the refund request. 

We will issue refunds for customers who ordered posters and aren't completely satisfied with our products, but we require that you ship the product back to our partner in California before we will process the refund, less the shipping. Please include the original invoice or order number.  

No returns/refunds after 60 days.